In a bid to uphold consumer protection and ensure fair treatment for residents, the Lagos State Government has reiterated its unwavering stance against any form of consumer rights violations
This reaffirmation comes amidst growing concerns over reported cases of exploitation and malpractice by some businesses operating within the state.
Speaking during a Press Conference held at Ikeja on Thursday, the General Manager of the Lagos State Consumer Protection Agency (LASCOPA), Mr. Afolabi Solebo emphasised the government’s commitment to safeguarding the rights of consumers.
He said: “We will not tolerate actions or practices that undermine the rights of consumers in Lagos State. The government’s zero-tolerance policy extends to various sectors, including retail, hospitality, telecommunications and financial services. Any business found guilty of infringing on consumer rights will face severe penalties, including fines and possible closure of operations”.
Solebo stated that World Consumer Rights Day is observed annually on March 15th to raise awareness about consumer rights and advocate for fair treatment and protection of consumers worldwide with a focus on specific themes relevant to contemporary consumer issues every year.
Underscoring the importance of prioritising consumer-related issues, Solebo said, “The need to ensure that consumers are protected can never be overemphasised because we all are consumers of one form of product or services at one time or the other. You are either a consumer of goods or services. This makes it imperative for relevant stakeholders all over the world to take the promotion of consumers’ rights as a collective responsibility”.
The General Manager reiterated that the theme for this year’s Consumers Rights Day: “Fair and Responsible AI for Consumers”, is timely and reflects the changing landscape of consumer behaviour in an increasingly technology-driven world.
The theme, according to him, underscores the importance of ensuring that artificial intelligence is used ethically for the benefit of consumers.
In his words: “It is, however, imperative that as we navigate the complexities of the new digital era characterised by advancement in AI and automation, we must endeavour not to lose focus on holding the principle of fairness, transparency, and accountability in consumer interactions.
Noting the importance of prioritising consumer-related issues, Solebo submitted that while AI presents boundless opportunities for innovation and efficiency, it also introduces unique challenges that demand unwavering attention and proactive intervention.
Earlier, the lead consultant to the Agency, Mrs. Aderemi Fagbemi said as technology continues to evolve, AI-powered products and services have become increasingly integrated into consumers’ daily lives.
She averred that although AI offers numerous benefits, it also presents unique challenges, including privacy concerns, algorithmic biases, and potential discrimination.
Fagbemi, however, assured the public that the present administration has recognised the complexities of AI and as such will continue to promote transparency, accountability, and inclusivity in AI development and implementation.
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