Lagos State Health Management Agency Initiates Compliance Inspections at Ilera Eko Facility, Advocates for Patient Contentment

The Lagos State Health Management Agency (LASHMA) has commenced ILERA EKO compliance facility visits with a call on health providers to ensure patients’ satisfaction.

The Permanently Secretary of LASHMA, Dr. Emmanuella Zamba speaking during the flag-off of the compliance visit by the Regulatory arm of the Agency recently in Ikeja, said it is important for LASHMA to monitor the various facilities rendering services on the ILERA EKO network in the State, to ascertain their level of compliance with the Lagos State Health Scheme (LSHS) Law and also know how the Providers are treating ILERA EKO Enrollees.

She added that the visits are also important to ascertain the readiness of the Hospitals to cope with the projected increase in the number of Enrollees, especially now that the National Health Insurance Authority (NHIA) Act has made enrolment on the State Social Health Insurance Agency compulsory for Nigerians.

She reminded the Hospitals that at all times, they should ensure that their customers are satisfied right from their entry into the Hospital until when they leave, saying “This, is necessary because the customer is king”.

Dr. Zamba further said that during the compliance visits, any Hospital that has a high volume of complaints, will be given a Letter of warning and if such complaints persist, LASHMA, will not hesitate to sanction such Hospital appropriately in accordance with the provisions of the Lagos State Health Scheme (LSHS) Law.